Food Safety Audit and Mystery Guest Service for the Hospitality Sector
Our comprehensive Food Safety Audit ensures adherence to stringent food safety standards across the entire food chain.
This audit encompasses:
- Receipt of Delivery: Inspection of delivery conditions and supplier documentation.
- Storage: Evaluation of dry, frozen, and refrigerated storage facilities.
- Food Preparation: Assessment of food preparation processes and hygiene practices.
- Defrosting of Frozen Foods: Ensuring safe defrosting methods to prevent contamination.
- Cooking & Reheating: Verification of cooking temperatures and reheating protocols.
- Cooling: Monitoring cooling techniques to avoid bacterial growth.
- Food Display & Service: Ensuring safe handling and presentation of food.
- Water & Ice: Checking the quality and safety of water and ice used.
- Personal Hygiene: Reviewing staff training, medical screening, hygiene facilities, and practices.
- Waste Management: Evaluation of solid waste disposal methods.
- Pest Control: Ensuring effective pest control measures.
- Facility Structure: Inspecting the design and cleanliness of food preparation areas.
- Customer Areas: Assessing the hygiene of customer toilets and dining areas.
- Equipment: Checking the condition and cleanliness of equipment.
- Cleaning & Sanitation: Verification of cleaning protocols and sanitation practices.
- Laboratory Analysis: Conducting microbiological tests on food, surfaces, and water samples.
Benefits:
- Comprehensive coverage of food safety standards.
- Identification of areas for improvement.
- Recommendations and corrective actions to ensure compliance.
Mystery Guest Service
Our Mystery Guest Service is an essential management tool designed to evaluate service quality from the customer’s perspective. This service helps businesses maintain consistent service standards through:
Key Features:
- Service Monitoring: Evaluates service quality against global standards and restaurant-specific parameters.
- Customer Perspective: Provides insights into customer experience and satisfaction.
- Consistent Standards: Ensures service standards are maintained across shifts and management.
Service Components:
- Quick Report Preparation: Rapid generation and submission of reports to management.
- Ongoing Visits: Continuous monitoring to maintain high service quality.
- Graphical Summaries: Visual representation of audit scores, highlighting strengths and weaknesses.
Benefits:
- Enhances customer satisfaction by identifying and addressing service gaps.
- Provides actionable feedback for staff training and development.
- Helps maintain high and consistent service standards.
By engaging with our Food Safety Audit and Mystery Guest Service, you ensure that your establishment not only meets regulatory requirements but also exceeds customer expectations, leading to enhanced satisfaction and loyalty.